Support for all VoxelBox services

Get in Touch

We're here to help! Whether you have a question, need support, or want to discuss how we can help your business, our team is ready to assist you.

Tickets · primary support channel Email · custom services & special requests

How can we help?

Choose an option below to reach us quickly.

Open a support ticket
Get help with billing, setup, panel access, or in-game issues.
Typical first response: under 24 hours. Urgent uptime issues are prioritized.
View help articles
Instant answers for common questions about billing, setup, and the control panel.
Perfect for “how do I…?” questions and quick fixes.
Custom services & projects
Use this email for custom hosting, dedicated setups, or partnership inquiries.
For regular support or issues with your existing server, please open a ticket instead.
[email protected]

Please avoid sending sensitive information (like passwords) over email. Use the ticket system for anything account-specific.

Contact Information

Reach out to us through any of these channels.

Best way to reach us

For anything related to an existing service (game server, billing, control panel, etc.), please open a support ticket. That lets us track your issue properly, assign it to the right person, and reply faster.

Custom work & special requests

Have an idea for a custom setup, private cluster, or something outside our normal plans? Reach out at [email protected] with as much detail as you can (game, player count, region, budget, timeline).

Response times

We respond to most tickets within 24 hours (often much sooner). Issues affecting uptime or access are handled first.

Our Mission

We are committed to providing exceptional service and support to our customers.

Our mission is to deliver reliable, affordable, and innovative hosting solutions that empower businesses and individuals to succeed online. We believe in building lasting relationships with our customers through exceptional service, transparent communication, and continuous improvement.

Frequently Asked Questions

Find answers to common questions about our services.

You can contact our support team through the support ticket system, email, or phone. We typically respond within 24 hours.

Our support team is available Monday through Friday, 9 AM to 6 PM. Emergency support is available 24/7 for critical issues.

Yes, we offer a 30-day money-back guarantee on all hosting plans. Contact our support team to initiate a refund request.

You can upgrade your plan at any time from your account dashboard. Changes take effect immediately, and you'll be charged the prorated difference.

We accept all major credit cards, PayPal, and bank transfers. All payments are processed securely through our encrypted payment gateway.

Yes, we offer free website migration services for new customers. Our team will handle the entire transfer process to ensure a smooth transition.

Yes, we provide free SSL certificates with all hosting plans. SSL certificates are automatically installed and renewed to keep your site secure.

We guarantee 99.9% uptime for all hosting services. If we fail to meet this guarantee, you may be eligible for service credits as outlined in our terms of service.